🛡️ Protect your phone line

VIP whitelist

Only want calls from specific contacts? With a VIP whitelist, only pre-approved numbers can reach your business line.

With a VIP whitelist, only approved contacts can reach your number. Keep your lines free and available for the people who matter most.

Only reachable by approved contacts
Perfect for customer-only lines
VIP callers get priority

Benefits VIP whitelist

See how our smart tools helps your team work more efficiently, save valuable time, and elevate the way your business communicates.

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Exclusivity

With VIP routing you offer your contacts the special treatment you want. Only those numbers on the list have access to your telephone service.

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Best service

By focusing exclusively on your most important contacts, you give them your undivided attention and the very best service.

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For every type of number

VIP routing works just like the other Callfactory features with any number type: national, local or international.

See how it works

Watch a quick demo to learn how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

Create your VIP list today

Get started with your own VIP whitelist and decide exactly who can reach your business phone line. Our team will help you set everything up. Call us today for free at 0800-235 3227 - we’re ready to assist you!

With VIP routing, you stay in full control of your accessibility. Whether you want to prioritize existing customers, partners, or internal teams, we’ll help configure your number so only approved contacts get through. It’s fast, easy, and included in your Callfactory plan.

Call filter

Are there callers you’d rather not reach your business number? With the call filter feature, you can easily block unwanted calls and control who gets through.

Call forwarding

Your phone number is a virtual number, meaning every incoming call can be forwarded to any device - whether a landline or mobile.

Call insights

Want to reach more callers and improve service? Call statistics help you track performance and ensure you’re meeting your goals. After all, measuring is knowing.

A VIP list is a whitelist of approved numbers. Only the numbers on this list can reach your business line, allowing you to limit calls to your most important contacts.

Yes. VIP routing works with all Callfactory numbers: national, local, and international. You can use your VIP list regardless of the type of phone number.

Calls from unapproved numbers are automatically blocked or forwarded to voicemail, depending on your settings.

Yes. VIP routing can prioritize calls from your VIP contacts so they can always reach your business quickly.

Yes. This feature is included by default in your Callfactory subscription. There are no additional costs for using a VIP list.

Yes. Through your Callfactory dashboard, you can always update the VIP list, add new contacts, or remove existing numbers.