📬 Reports sent to inbox

Statistics by email

You cannot improve what you do not measure. How many calls came in today? How many were missed? Which hours are busiest? Where are your callers located? These are the questions that help you staff better, respond faster, and understand what is happening with your phone lines.

CallFactory sends these insights directly to your inbox — daily, weekly, or monthly. No need to log in to a dashboard, no need to remember to check. The report arrives automatically and gives you a clear overview of your call activity in one glance.

Daily, weekly, or monthly reports
Call volume, duration, and missed calls
Peak times and caller locations
Send to multiple email addresses

Benefits of statistics by email

See how our smart tools help your team work more efficiently, save valuable time, and elevate the way your business communicates.

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Automatic delivery

The report arrives in your inbox without you having to do anything. Daily, weekly, or monthly — you choose the frequency and the statistics come to you.

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Choose your frequency

A daily report for a busy sales team. A weekly summary for management. A monthly overview for the board. Set the right frequency for each recipient.

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Multiple recipients

Add as many email addresses as you need. Your operations manager gets a daily report, the director gets a monthly summary — each at their own frequency.

What the reports include

Every report contains a clear summary of your call activity for the chosen period. You see the total number of incoming calls, how many were answered and how many were missed, average call duration, and the total call time across all lines.

The report also shows peak hours — which times of day receive the most calls — and caller locations, so you can see where your calls originate. If you operate multiple numbers, each number is broken down separately. This makes it easy to compare the performance of your business number against your international numbers.

Missed call tracking

One of the most valuable insights in the report is missed calls. Every missed call is a potential customer who did not get through. The statistics show you exactly when calls were missed, how many, and during which hours.

This data helps you make staffing decisions. If you consistently miss calls between 12:00 and 13:00, you know you need lunch cover. If missed calls spike on Mondays, you know you need more capacity at the start of the week. Combined with the call queue, you can reduce missed calls by keeping callers in line until someone is available.

Spot trends and plan ahead

A single day’s statistics are useful, but the real value comes from tracking trends over time. Weekly and monthly reports let you see patterns: is call volume growing? Are response times improving? Do certain marketing campaigns drive more calls than others?

If you run advertising or seasonal promotions, the statistics tell you exactly how much additional call traffic they generate. This turns your phone numbers from a cost centre into a measurable marketing channel. You know which campaigns work because you can see the calls they produce.

Works alongside the dashboard and API

Email statistics are one of three ways to access your call data. The CallFactory dashboard gives you real-time data whenever you want to check in manually. The API lets you pull raw data into your own reporting tools programmatically. Email statistics sit in between — automated delivery without any effort, perfect for people who want regular updates without logging in.

You can use all three at the same time. The sales manager gets a daily email, the IT team pulls data via the API, and anyone can check the dashboard for a live view. Each method serves a different need.

Included free with every number

Email statistics are included at no extra cost with every CallFactory number.

This feature is included free with every business number or International number.

Call insights

Track call performance with clear data. See who called, when, how long, and where calls were routed — all from your dashboard.

API integrations

Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.

Call recording

Automatically record incoming business calls. Listen back via the dashboard, download recordings, and use them for training, quality monitoring, and compliance.

Total calls, answered calls, missed calls, average duration, total call time, peak hours, caller locations, and a breakdown per number if you operate multiple lines.

Daily, weekly, or monthly. You choose the frequency per recipient, so different people can receive reports at different intervals.

Yes. Add as many email addresses as you need. Each recipient can have their own frequency — for example, the sales team gets daily reports while management gets a monthly summary.

No. The reports arrive automatically in your inbox. You can also view statistics in the dashboard or pull them via the API, but the email reports require no login.

Yes. The reports show exactly how many calls were missed, when they were missed, and during which hours. This helps you identify gaps in coverage and plan staffing accordingly.

Yes. If you operate multiple CallFactory numbers, the report breaks down the statistics per number so you can compare performance across your lines.

No. Email statistics are included free with every CallFactory number.

The standard report includes all key metrics. If you need specific data or a custom format, contact us to discuss your requirements.