⭐️ Call prioritization

Star a call

Keep important conversations at your fingertips

Not every call is equal. A hot lead, an urgent service request, a conversation that needs follow-up — these calls matter more than a routine inquiry. But in a long call list, they all look the same.

Star a call changes that. Tap the star icon next to any call and it immediately stands out — for you and your colleagues. Filter your call list to show only starred conversations, and nothing slips through the cracks.

Star any call with one click
Filter to show only starred calls
Visible to your whole team
Works with all call types

Benefits of Star a call

See how starring calls helps your team stay organized and act faster.

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Mark important calls

Highlight key calls that require attention. Star calls that need action, follow-up, or special attention so they never get overlooked.

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Find priority calls fast

Filter your call list to show only starred conversations. No more scrolling through hundreds of calls to find the one that matters.

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Team sharing

Starred calls are visible to colleagues, keeping everyone aligned. When you star a call, your team sees it too — no need to send separate messages about which calls need attention.

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Act faster on key calls

Faster follow-ups for leads, support requests, and important moments. Spend less time searching and more time responding to clients.

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Stay focused, stay organized

Turn long call lists into a clear priority view with starred calls front and center. Focus on what needs action, not what has already been handled.

See it in action

A call comes in and you recognize it as important. Star it instantly from your dashboard. The starred call stays visible and filterable, so you or your team can act on it later without searching through long lists.

Share call priorities with your team
Star important calls in one click
Filter starred calls anytime

Calls

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Customer support

Star urgent customer issues that need follow-up or escalation. When a call requires a callback or a supervisor review, starring keeps it visible until it is resolved.

Sales teams

Highlight hot leads or promising conversations for faster follow-ups. A starred call signals to the team that this prospect needs attention before the opportunity goes cold.

Operations & logistics

Mark calls related to delivery issues, incidents, or time-sensitive updates. When a driver calls about a problem, starring the call ensures the operations team follows up.

Account & billing

Star payment-related or contract-related calls for quick reference. When a customer disputes an invoice or requests a change, the star keeps it on the team's radar.

How Star a call works

In your call overview, every call has a star icon next to it. Click the star and the call is marked. Click it again to remove it. That is all there is to it — no setup, no configuration, no learning curve.

Once a call is starred, you can filter your entire call list to show only starred conversations. This turns a long history of hundreds of calls into a short, actionable list of the calls that matter right now.

Team visibility

Starred calls are visible to everyone on your team who has access to the call overview. When you star a call, your colleagues see it too. This eliminates the need to send separate messages, emails, or notes about which calls need follow-up.

For sales teams, this means a starred call signals “this lead needs attention.” For support teams, it means “this issue is not resolved yet.” The star becomes a shared language for call prioritization across your organization.

Combine with call notes and recordings

Starring a call is even more powerful when combined with call notes and call recording. Star the call to mark it as important, add a note explaining why, and listen back to the recording before following up. Together, these features give you everything you need to handle important calls efficiently.

You can also use call insights to review starred calls alongside caller data — giving your team the full picture before picking up the phone to call back.

No impact on call handling

Starring a call is purely organizational. It does not change how calls are routed, recorded, or handled. The star is a visual marker that helps you and your team prioritize — nothing more, nothing less.

This means you can star freely without worrying about affecting your call flow or triggering any changes to your routing configuration.

Included free with every number

Star a call is included at no extra cost with every CallFactory number. There is no limit on how many calls you can star.

This feature is included free with every business number or international number.

Call notes

Capture every insight from every call. Add notes directly in your dashboard to keep follow-ups, customer requests, and action points in one place.

Call recording

Automatically record incoming business calls. Listen back via the dashboard, download recordings, and use them for training, quality monitoring, and compliance.

Call insights

Track call performance with clear data. See who called, when, how long, and where calls were routed — all from your dashboard.

Star a call lets you mark important conversations so they are easier to find, filter, and follow up on. It is a visual marker that helps you and your team prioritize calls.

Starred calls are visible to everyone on your team who has access to the call overview in the dashboard.

Yes. You can filter your call history to show only starred conversations, turning a long call list into a short priority view.

No. Starring does not change call handling, routing, or recording. It is purely an organizational tool for prioritization and follow-up.

Yes. Click the star icon again to remove it. You can star and unstar calls as many times as needed.

Yes. You can star inbound, outbound, missed, and transferred calls.

No. You can star as many calls as you need. There is no limit.

No. It is included free with every CallFactory number.