📮 Never miss a message

Smart voicemail system

Not every call can be answered. Lines are busy, the office is closed, the team is in a meeting. Without voicemail, those callers hang up and you never know they called. With voicemail, they leave a message and you call them back — no opportunity lost.

CallFactory’s voicemail delivers every message to your inbox as an audio file. You hear exactly what the caller said, in their own words, and you can respond at a time that suits you. Record your own greeting or let our text-to-speech assistant generate a professional one in seconds.

Voicemails delivered to your inbox as audio files
Custom greeting — record your own or use text-to-speech
Send to multiple email addresses
Message-only mode and announcement-only mode

Benefits of the smart voicemail system

See how our smart tools help your team work more efficiently, save valuable time, and elevate the way your business communicates.

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Never lose a caller

Every caller who reaches voicemail can leave a message. You call them back when you are available — no missed opportunities, no lost leads.

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Professional first impression

A well-recorded greeting tells callers they have reached a real business. It builds trust even when no one is available to pick up.

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No extra software needed

Voicemails arrive in your inbox as standard audio files. Play them on any device — computer, tablet, or phone — with the software you already have.

How the voicemail system works

When a caller reaches your number and no one picks up — because all extensions are busy, the queue times out, or you are outside office hours — the voicemail activates. The caller hears your greeting and can leave a message. The message is recorded and sent to your email address as an audio file attachment.

You can also configure voicemail as a fallback after a call queue. If the queue reaches its maximum wait time and no one is available, the caller is offered voicemail instead of being disconnected. This catches the calls that would otherwise be lost during peak periods.

Custom greetings

The greeting callers hear is fully customisable. Record your own message on your mobile phone and send us the audio file, or use CallFactory’s text-to-speech assistant to generate a professional greeting from text. Change the greeting at any time — some businesses update it seasonally, during holidays, or when running specific campaigns.

A good greeting tells the caller who they have reached, that no one is available right now, and that they can leave a message. Keep it short and professional. For example: “You have reached Smith & Partners. We are currently unavailable. Please leave your name and number and we will call you back as soon as possible.”

Message-only and announcement-only modes

Voicemail is not just a fallback for missed calls. You can also use it in message-only mode, where callers go straight to voicemail without the phone ringing first. This is useful for dedicated order lines, feedback numbers, or tip lines where you want callers to leave a message rather than speak to someone.

There is also an announcement-only mode, where callers hear a message but cannot leave a recording. The call ends after the announcement. This is useful for communicating office closures, temporary changes, or emergency information without filling your inbox with voicemails.

Multiple recipients and email delivery

Voicemails are delivered as email attachments in standard audio format. You can listen to them on any device without installing additional software. Add multiple email addresses so the right people receive the messages — the receptionist gets voicemails from the main number, the sales team gets voicemails from the sales line, and the director gets voicemails from the management number.

Combined with call statistics, you can track not only how many voicemails you receive but also when they come in, which helps you identify patterns and adjust your availability accordingly.

Included free with every number

The voicemail system is included at no extra cost with every CallFactory number.

This feature is included free with every business number or international number.

API integrations

Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.

Calendar-based call routing

Automatically route calls based on your schedule. Office hours, rotating shifts, holidays, and on-call rosters — calls always reach the right person at the right time.

Call filter

Block unwanted callers, allow only authorised numbers, or reroute specific callers to different destinations. The call filter keeps your business lines open for the calls that matter.

Record a message on your mobile phone and send us the audio file, or use our text-to-speech assistant to generate a professional greeting from text. You can change the greeting at any time.

Every voicemail is sent to your email address as an audio file attachment. You can add multiple email addresses to receive voicemails for different numbers.

Yes. In message-only mode, callers are directed straight to voicemail. This is useful for order lines, feedback numbers, or tip lines.

Yes. In announcement-only mode, callers hear your message and the call ends. They cannot leave a recording. Useful for communicating closures or temporary changes.

Through the dashboard or by contacting our support team. You can activate or deactivate voicemail at any time.

Yes. There is no limit. Update it seasonally, during holidays, or whenever your situation changes.

Yes. If the queue reaches its maximum wait time and no one is available, callers are offered voicemail instead of being disconnected.

No. The voicemail system is included free with every CallFactory number.