🎛️ Guide callers fast

Selection menu (IVR)

Help callers reach the right person faster with a voice menu. Set up clear options, route by topic or language, and make your business sound professional and efficient and give your business a professional and efficient feel.

Transfer callers to the right team fast
Custom voice prompts with clear options
Supports multiple menus and languages

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Learn more

Benefits selection menu (IVR)

See how our smart tools helps your team work more efficiently, save valuable time, and elevate the way your business communicates.

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Clear direction for callers

Callers want quick and accurate help. A clear menu with logical options makes the experience smoother and more positive.

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Right help on the first try

No one likes repeating themselves. With a menu, callers are immediately connected to the colleague who can help them best.

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Combine with other tools

Combine your menu with queueing, a closed message, voicemail or call recording. Every option works seamlessly together.

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More calm in the department

A well-designed menu reduces unnecessary transfers. Your team only gets the calls that matter to them, keeping focus high.

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Manage peak moments

A menu choice doesn't always need to lead to an agent. In busy times, you can direct callers to pre-recorded messages or information, helping them quickly in another way.

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Multi-language support

Let callers choose their preferred language right away. Clear, professional and accessible from the very first second.

See how it works

Watch a quick demo to learn how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

We build it for you

We activate your menu the same day on the phone number of your choice. You can record the menu text yourself, or let our text-to-speech bot speak it for you.

Become a customer today

Not a Callfactory customer yet? Visit our clear number shop to see which numbers are available (0800, 0900, 085, 088 or local). Questions? Call us for free on 0800-235 3227.

Call filter

Are there callers you’d rather not reach your business number? With the call filter feature, you can easily block unwanted calls and control who gets through.

Call forwarding

Your phone number is a virtual number, meaning every incoming call can be forwarded to any device - whether a landline or mobile.

Call insights

Want to reach more callers and improve service? Call statistics help you track performance and ensure you’re meeting your goals. After all, measuring is knowing.

Send us the menu options along with the people, departments, or phone numbers they should connect to. We’ll program everything for you and activate your menu within 1 working day.

You can choose from several options. We can generate the voice using our text-to-speech system, you can have it recorded by a professional voice actor, or you can record the message yourself on your mobile phone and send us the audio file.

Yes. After using your menu for some time, you may want to adjust or expand the caller options. That’s no problem. We can update the menu for you within 1 business day, or you can make the changes yourself in the portal.

Yes. You can adjust the number of caller options at any time. It’s easy to expand or reduce virtual departments and simplify your menu as needed.

Yes. For numbers answered in multiple languages, you can set up multiple menus. Typically, the first menu lets callers select a language (e.g., press 1 for Dutch, press 2 for English) before connecting to the appropriate team or department.