📈 Stay in control

Peak traffic management

Launching a big campaign or getting media exposure? Our system helps you handle a flood of inbound calls so no customer is left waiting.

Be ready for busy moments. Our platform handles sudden call spikes with smart routing, cloud capacity, and built-in tools - so no caller is left waiting.

Handle sudden spikes without disruption
No limits thanks to cloud capacity
Route or queue calls instantly when needed

Benefits peak traffic management

See how our smart tools helps your team work more efficiently, save valuable time, and elevate the way your business communicates.

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Always enough capacity

Even during national campaigns or peak moments, our platform keeps your line open. Thousands of calls? No problem - we’re ready for it.

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Flexible routing options

Quickly activate queues or redirect calls when it gets busy. Stay in control without changing your setup.

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Included in your plan

Smart features like queues and flexible routing are part of your Callfactory subscription - no extra costs, just better call handling during busy times.

See how it works

Watch a quick demo to learn how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

Activate peak mode

Peak traffic management is included in your Callfactory subscription. You can activate it anytime at no extra cost. For more information or to enable peak mode, please contact our customer service at 0800-235 3227.

Call filter

Are there callers you’d rather not reach your business number? With the call filter feature, you can easily block unwanted calls and control who gets through.

Call forwarding

Your phone number is a virtual number, meaning every incoming call can be forwarded to any device - whether a landline or mobile.

Call insights

Want to reach more callers and improve service? Call statistics help you track performance and ensure you’re meeting your goals. After all, measuring is knowing.

During sudden spikes, our platform automatically activates peak traffic management. Calls are intelligently distributed, queued, or redirected, ensuring your line remains reachable and no customer waits.

Peak traffic management is a feature that ensures your phone traffic remains stable when an unusually high number of calls come in. Thanks to smart routing, cloud capacity, and queue options, your lines stay available even during busy periods.

No, nothing extra is required. Peak traffic management is automatically available in your Callfactory environment and works directly with your existing routing settings. You can activate additional queues or call forwarding if needed.

No. The feature is fully included in your Callfactory subscription.

Yes. You can automatically place calls in a queue, redirect them to other team members or external numbers, or temporarily play a message. You always remain in control of call handling.

Absolutely. By distributing calls, routing them automatically, and activating queues, the number of missed calls is drastically reduced even during extreme peak times.