Netherlands
Belgium
Denmark
Germany
France
United States
Austria
UK
Spain
ItalyDescribe your process in plain English. We'll tell you if it can be done.
No technical terms, no feature names, just what needs to happen. “When a job is finished, the customer should get an automatic call.” We tell you whether that’s possible, how it will work in practice and what it costs, and then we build it on our own platform.
Built by our own team, on our own infrastructure. No third party in between.
| What the customer described | What we built |
|---|---|
| “Callers need to hear that we know about the outage.” | Incident line with a status message you update in seconds |
| “Every call has to be answered, even if nobody picks up.” | Confirmed forwarding: press 1 to take the call, 2 passes it to the next person |
| “Our manager doesn't want to play back every single call.” | Selective recording by department, with transcripts so you can search by keyword |
| “Customers should be able to hear their balance without talking to us.” | Customer number entered, database checked, balance read out, then pay or get transferred |
Eleven systems like these are listed below, every one of them built for existing customers.
The process that doesn't quite fit in a menu
The standard features cover most of it. What’s left over is usually exactly the part that sets your business apart from the rest.
Someone does this by hand every day
A coworker who calls the customer after every job, or records a status message every morning. It works, but it takes time every day and it goes wrong on the day that coworker is out sick.
Your phone system knows nothing about your software
The schedule lives in your management system, the customer data in your CRM, and the phone sits apart from both. Everything that should connect the two is done by a person today.
At night, your customer can't do a thing
Activating a service, placing an order or reporting a meter reading only works when someone is there. Yet the process itself needs no person, just someone who built it at some point.
Eleven systems live with customers today
Not possibilities but things that have been built, ordered by how deep into your systems they go. If you half recognize your process here, that is enough to get started.
Rules in the call flow
no integration neededIncident line
A status message your team updates in seconds, so callers know you’re aware of the problem without your support line filling up.
Confirmed forwarding
The system calls the next coworker in line: press 1 to take the call, press 2 and it moves on to the next. Every call gets answered.
Selective recording
Record and email only the calls of one department, with a transcript attached so you search by keyword instead of spending hours playing calls back.
Integrations with your own systems
API, database, CRM or ERPAutomatic call when a job is “done”
When someone marks a job as done in your management system, that system passes on the number and the message, and we call the customer.
Balance and account information
The caller enters their customer number, the system looks up the account, reads out the balance and offers a choice: pay, or speak to someone.
Self-service activation
Activating a credit card or a subscription at any time of day. Details entered, checked against your database, processed.
Routing that follows your schedule
The destination follows your scheduling system instead of a setting that someone has to keep up to date.
Bulk changes from a file
Hundreds of codes, numbers or rules loaded in one go instead of one by one in the dashboard.
Complete applications
runs unattendedOrdering by phone
Orders that come in around the clock and land in your system automatically, even when nobody is there.
Calling the whole on-call team
A single alert calls the entire on-call team, and a keypress from each person confirms who is available.
Collecting meter readings and data
The caller reports readings or answers using the keypad, and they arrive in a structured form instead of on a scrap of paper.
Also: an automatic SMS once a call ends, with a confirmation, a reference number or an address.
Nobody sits between your question and the people who build it
Most telephony providers sell someone else’s software. Whatever isn’t in it can’t be done, and the answer to an unusual request is a place on a roadmap that isn’t theirs.
Our own team, on our own platform
The same infrastructure that runs all our standard features. No generic template and no dependence on whatever a vendor happens to deliver this quarter.
Yes or no, and why
You hear upfront whether it’s feasible, how it will work in practice and what it costs. If something can’t be done, we say so right away instead of writing it into a quote.
We are a licensed operator in fourteen European countries and the United States, and we run our own IVR platform. That is why a custom request here reaches a developer and not an account manager who has to go check with someone.
From one sentence in plain English to a working system
- 01
You describe it in business terms
“When a job is done, the customer should automatically get a quick call.” That’s enough. You don’t need to know whether it turns into a webhook, an integration or a flow.
- 02
We tell you if it can be done, and what it costs
Including how it will work in practice and where its limits lie. You hear what it will be and what it costs at the same time — always upfront, never after the fact.
- 03
We build it and hand it over
On our platform, by our team. From then on it runs, and whatever you need to be able to change yourself, you can change yourself.
When custom work is the wrong answer
If your request can be solved with a standard feature, we’ll say so: a phone menu, a queue or calendar-based routing is faster to set up, faster to adjust and doesn’t break when your process changes. Custom work is for what genuinely doesn’t fit there. And think ahead about what happens when the process changes two years from now, because every system that gets built is something someone has to keep understanding.
What customers ask about this
No. Describe what needs to happen in the words you use internally. Figuring out whether that becomes an integration, a flow or simply an existing setting is our job.
That depends on what we build, and you get the price as part of the feasibility check: before we start, not after. What a subscription costs is on our pricing page.
Anything with an API: your CRM, ERP, scheduling system or your own database. We don’t publish a list of supported packages, because we build each integration case by case rather than taking one off the shelf.
That depends on what it is; you’ll hear it at the feasibility check, along with the price. A rule in the call flow is a different thing from an integration with your ERP.
Then we adapt it. When we hand it over, we agree on what you can change yourself and what you need us for, and the more you can do yourself, the less dependent you are.
These are telephony features such as routing, recording, notifications or integrations that are built specifically around your business logic and internal workflows. They go beyond our standard features and are meant to solve problems that are unique to your organization.
Our in-house development team builds and maintains the solution. No templates are used and no work is outsourced, so you work directly with the team that actually develops the software.
With the API, your own developers write software that works with our platform, whereas with a custom solution we build the logic for you ourselves. Both run on the same platform, and the difference lies in who does the development work.
The natural next step is a move to dedicated IVR servers, which give you a telephony environment entirely of your own with more capacity and more room for customization. We guide the migration so your existing setup keeps running without interruption.
What should your phone be doing?
One paragraph is enough. You'll hear back whether it can be done, how it will work and what it costs.
