🔁 Redirect calls anytime

Change final destinations

Your business number is virtual, which means incoming calls can be forwarded to any phone you choose — a mobile, a landline, a VoIP device, or all three at once. When your situation changes, you change the destination. Moving offices, working from home, handing calls to a colleague — it takes a few clicks in the dashboard and the new routing is live immediately.

Add as many extensions as you need. There is no limit on the number of devices that can receive calls on the same number, and no restriction on where those devices are located. A colleague in London, another in Berlin, a third working from home — they all ring on the same business number.

Forward to mobile, landline, or VoIP
Change destinations anytime via the dashboard
Unlimited extensions per number
Route calls to devices in any country

Benefits of changing destinations

See how our smart tools help your team work more efficiently, save valuable time, and elevate the way your business communicates.

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Always available

Change where calls go as your day changes. In the office in the morning, on the road in the afternoon — your business number follows you without the caller noticing.

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Flexible and immediate

Update your destinations through the dashboard or by calling our support team. Changes take effect immediately — no waiting, no downtime.

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No device restrictions

Forward to any phone anywhere in the world. Mobile, landline, VoIP, home phone, hotel phone — if it has a number, it can receive your business calls.

How changing destinations works

Every CallFactory number has one or more extensions — these are the phone numbers (mobile, landline, VoIP) that actually ring when someone calls your business number. You set these up when you activate your number, and you can change them at any time afterwards.

Log in to the dashboard, update the extension, and the change is live within seconds. You can also call or email our support team if you prefer. There is no limit on how often you change destinations — some customers update their routing daily based on who is working.

Multiple extensions on one number

You are not limited to one destination per number. Add an extension for every colleague, every device, or every location. When a call comes in, the system follows the ring order you have defined — first the office phone, then the mobile, then a colleague — until someone picks up.

This is how small teams stay reachable without expensive hardware. A three-person team can each have their mobile as an extension on the same business number. When a customer calls, all three phones ring simultaneously or in sequence — you configure the behaviour in the dashboard.

Forward calls internationally

Extensions are not limited to your headquarters. You can add a phone number in any country as a destination. A business number can forward to a mobile in Spain, a landline in Germany, or a VoIP device in the United States — all at the same time if needed.

This makes it easy to set up a distributed team. Your customers call one central number, and the call reaches whoever is available regardless of where they are. Combined with a whisper tone, each team member knows which number the caller dialled before they pick up.

Combine with other features

Changing destinations becomes even more powerful when combined with other CallFactory features. Set up calendar-based routing so destinations change automatically based on your office hours. Add a call queue so callers wait in line when all extensions are busy. Use a phone menu to let callers choose which department they need before the call is routed.

If you need routing that goes beyond what the dashboard offers, our API lets your own software update destinations programmatically — for example, based on your internal planning tool or staff calendar.

Included free with every number

Changing destinations and adding extensions is included at no extra cost with every CallFactory number.

This feature is included free with every business number or international number.

API integrations

Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.

Calendar-based call routing

Automatically route calls based on your schedule. Office hours, rotating shifts, holidays, and on-call rosters — calls always reach the right person at the right time.

Call filter

Block unwanted callers, allow only authorised numbers, or reroute specific callers to different destinations. The call filter keeps your business lines open for the calls that matter.

An extension is a phone number (mobile, landline, or VoIP) that is registered as a destination on your CallFactory number. When someone calls your business number, the call is forwarded to your extensions. You can have as many extensions as you need.

Log in to the dashboard and update the extension, or contact our support team by phone or email. Changes take effect immediately.

There is no limit. You can add one extension per colleague, multiple extensions for the same person on different devices, or any combination that suits your business.

Yes. You can add a phone number in any country as an extension. This allows you to build a distributed team where everyone is reachable through one central business number, regardless of location.

Yes. You can configure extensions to ring simultaneously or in a specific order. For example, the office phone rings first, then the mobile after five seconds, then a colleague after another five seconds.

As often as you like. There is no limit on the number of changes. Some customers update their routing daily based on who is working.

No. Changing destinations and adding extensions is included free with every CallFactory number.

Yes. Combine this feature with calendar-based routing to change destinations automatically based on your office hours, or use our API to let your own software update destinations programmatically.