🔁 Redirect calls anytime

Change final destinations

Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.

Since your phone number is virtual, incoming calls can be routed to any device you choose: landlines, mobiles, or remote workers. This makes call handling flexible and easy.

Change extensions anytime, day or night
Forward calls to mobile or home phone
Stay reachable with Callfactory features

Benefits change destinations

See how our smart tools helps your team work more efficiently, save valuable time, and elevate the way your business communicates.

📞

Always available

The change phone extension feature ensures you’re always reachable by customers and never miss an important call.

🔧

Flexible and convenient

Easily update your extension via phone or our apps - no need to be at the office to stay in control.

⚡

Real-time change

Our telephony platform processes changes immediately. At any time, you can decide which devices receive incoming calls.

See how it works

Watch a quick demo to learn how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

Call filter

Are there callers you’d rather not reach your business number? With the call filter feature, you can easily block unwanted calls and control who gets through.

Call forwarding

Your phone number is a virtual number, meaning every incoming call can be forwarded to any device - whether a landline or mobile.

Call insights

Want to reach more callers and improve service? Call statistics help you track performance and ensure you’re meeting your goals. After all, measuring is knowing.

A telephone extension is a device registered in your telephone exchange so it can receive incoming calls. If a phone number has, for example, six extensions, this means there are six phones that can receive calls on that same number. The telephone exchange determines which extension rings first, and in what order the others follow.

You can create as many phone extensions as you need. There’s no practical limit: you can set up one extension per colleague, or several for the same person if they use multiple devices to receive calls.

You can create or change a phone extension by emailing or calling our support team. You can also log in to your dashboard and create a phone extension there.

Yes, you can. You can create a telephone extension that forwards to a phone in another country without any issues. This allows you to set up a virtual call center with colleagues working from different international locations, all reachable through the same central number.