Netherlands
Belgium
Denmark
Germany
France
United States
Austria
UK
Spain
ItalyCall from your browser without buying new phones
Open the tab, type a number or choose someone from speed dial, and call. We ring the phone you already have and connect you, and the other person sees your business number.
Why a browser dialer needs less setup and costs less
The dialer is a browser tab, not a program to install. That has three practical results for your team.
Nothing to install or manage
There is no download, no app store and no updates to roll out, and nobody has to hand out phones or laptops. A new employee gets an email invitation and can start calling as soon as they have signed in.
It works on Windows, Mac, a Chromebook, a tablet or a temp worker’s phone.
No software licenses to buy
There is no program to license, so you don’t buy calling software for every employee.
You pay for your plan, your numbers and your calls. Phone System covers up to 2 people and Customer Service up to 8; for more than 8 people we put together a custom plan.
Call quality of an ordinary phone call
With a softphone your voice travels through the program and over your internet connection, so poor Wi-Fi, a crowded meeting room or a train can affect the call.
With the browser dialer, the browser only starts the call. The call itself goes over the phone network to the phone you already have, so it sounds like an ordinary call and you don’t need a headset.
What desk phones cost compared with a browser dialer
A desk phone costs money and setup time, and it stays in the office while many teams work elsewhere part of the week. Here is an example for five employees.
Five desk phones
- Handsets, one-time cost
- 5 × €110
- Setup and rollout
- 5 × €25
- One employee works from home
- Second handset
- Someone leaves
- Collect the handset
- Replacement after a few years
- Buy them again
Five employees, five browser tabs
- Handsets
- €0
- Setup and rollout
- Email invitation
- Working from home
- Same tab
- Someone leaves
- Disable the account
- Replacement
- Not needed
How browser calling works: you dial in the browser and talk on your own phone
The browser starts the call, and you talk on your own phone, so the call sounds like any other phone call.
You click Call
In the browser tab, you type the number or choose someone from speed dial with a single key.
Your own phone rings
We ring your mobile or your landline, whichever you set, and you answer as usual.
We connect you
The other person sees your business number. You hang up on your phone or with the Esc key.
Your voice does not go through the browser, so you don’t need a headset and the call quality does not depend on your Wi-Fi. The call goes over the phone network, and the browser only starts it. It sounds like an ordinary call, even on weak Wi-Fi or on a train.
What the browser dialer gives you during a call
Reach frequent contacts faster, dial without leaving the keyboard and keep notes with the call.
Speed dial 0 to 9
Keep your ten most-used numbers on keys 0 to 9, so you reach suppliers or support lines without searching.
Contacts and recent calls
Your address book and your recent calls are in the same column, so calling someone back takes one click.
Dial with the keyboard
Type the number, press Enter to call and Esc to hang up. Useful for anyone who makes calls all day.
Call notes while you talk
Write notes during the call and add an outcome before you move on. Everything stays attached to the call.
Your private number stays private
The other person sees the business number you choose, and the phone number we ring you on stays private.
Calls to the EU, the UK and the US
You call destinations in the EU, the UK and the US with your local or national business number. Toll-free numbers can’t make outgoing calls.
Which caller ID you can show when you call from the browser
You can only call with a number you are allowed to use. That is why the dialer lets you choose from your own numbers instead of typing one in. This follows from the rules for caller ID, not from a restriction we set.
The number the other person sees is your caller ID. You may only show a number you have the right to use. Showing a number that is not yours is spoofing, and operators block it.
For local numbers each country has its own address rule. In Spain, Sweden and the Netherlands, for example, a local number needs a business address in that area, and in Germany a local number needs a German address, while the United Kingdom and Finland accept an address anywhere in the world. National numbers often have more flexible rules (in the Netherlands and Spain they can be registered to your business address in any country), but not everywhere: in Germany and Switzerland a national number also needs an address in that country. The rules for each country are on our page about number registration rules by country.
Operators can block a call that starts abroad and shows a domestic number. Because we ring you first and set up the call on our own platform, the call starts from our platform, even when you are traveling.
How business calling from your browser works
In the browser you choose who to call, start the call and keep your notes with it.
- Call from your browser
Make outgoing business calls from a browser tab, without installing a softphone or using your laptop as the phone. Open the dialer, choose a contact or type a number, and press Call. CallFactory first rings the phone you want to use, then calls the contact and connects you. You start calls from the browser, while the conversation itself goes over the phone network and the other person sees your business number.
- Talk on your own phone
You don’t need a special headset or a new desk phone. Choose the mobile or desk phone you already use, and CallFactory rings that phone first. Once you answer, we place the outgoing call and connect you to the contact. The browser is where you choose numbers and start calls, and the audio stays on your phone. That works the same for teams in the office, hybrid teams and remote teams.
- Show your business number
Choose which CallFactory business number the other person sees when you call. Your personal mobile number stays private, even when it is the phone we ring to connect you. Customers and partners get one company number to save and call back, while employees keep using their own phones. This is useful for hybrid and remote teams that want a business caller ID without giving out private numbers.
- Made for calling all day
Everything you need for routine calls is in the same browser view. Keep important people on speed dial, search your contacts, call back from Recent, or use the keyboard when you already know the number. You move from one call to the next without opening another app or copying numbers between tools, which helps sales, support, purchasing and anyone else who spends much of the day on the phone.
- Keep the context with the call
Add notes and choose a call outcome while the conversation is still fresh. The information stays attached to the call instead of in a notebook, a separate document or someone’s memory. Later you can see what happened and what needs to happen next. This is useful when you make many similar calls in a day and need a simple record of them without interrupting the call.
Examples of teams that call from the browser
Teams that spend much of the day on the phone benefit most from calling from a browser tab.
Online stores
For order, delivery and returns questions without stopping the warehouse, from one-person stores to marketplace sellers with several brands.
Inbound call centers
For large inbound teams, answering services that pick up for several clients, and overflow outside office hours.
Global business
For businesses in several countries, or on their way there, with all their numbers under one contract.
Other features for your business number
More features that work together with calling from your browser.
Call filter
Block unwanted callers, allow only approved numbers or send specific callers to a different destination. You manage the call filter yourself in the dashboard, for each number.
Call forwarding
Forward incoming calls on your business number to any mobile, landline or team. Set rules by time and availability in the dashboard.
Whisper tone
A short spoken message tells you which number was dialed before you answer, so you know right away whether the call is for your business line on your mobile, one of your online stores or an …
Set up browser calling for your whole team
Invite employees by email address. You don't configure handsets, wait for a technician or wait for a delivery, so a new employee can start calling on their first day.
Calling from your browser: frequently asked questions
Answers to common questions about calling from your browser with your business number.
No. Your voice does not go through the browser, which only starts the call. The call goes over the phone network to the phone you already have, so it sounds like an ordinary call.
The call itself is usually not affected. You only need the internet for the controls in the browser, and your voice goes over the phone network. Weak Wi-Fi may make the page slower, but the call does not break up the way an internet call can.
The phone you choose in Call setup: your mobile, your desk phone or another saved number. When you press Call, we ring that phone first, and once you answer, we call the person you selected and connect you.
Your business number, not the private phone we ring you on. In Call setup you choose which caller ID the contact sees, such as your main company number or another local or national number on your account.
Destinations in the EU, the UK and the US. You call from a local or national business number; toll-free numbers can’t make outgoing calls.
No. There is no calling app or license to install for each employee. Your plan decides how many people can use it: Phone System up to 2 people, Customer Service up to 8, and a custom plan for more. Your usual number and call costs still apply.
No. There is nothing to download, update or configure on each laptop. You invite a colleague, they sign in and choose the phone we should ring, and they can start calling from the browser.
There are no handsets or software licenses to buy for the browser dialer. Your usual CallFactory plan, number and call costs apply. For local and national numbers in the 14 European countries where we are licensed, calls are included with normal use; above that a call costs €0.10 per minute to mobiles and landlines alike, billed per second. Calls from numbers in other countries have their own per-minute rate, on request.
