🕒 Handle busy moments

Call queue system

Sometimes call volume exceeds your team’s capacity. With the queue system, you can handle peaks efficiently and ensure no caller is left waiting.

Easily handle peak call times with our queue system. Keep callers informed with music or messages and connect them in order of arrival - built to keep your business running smoothly.

Set what callers hear during busy times
Play music or messages while waiting
Connect callers in order of arrival

Benefits call queue system

See how our smart tools helps your team work more efficiently, save valuable time, and elevate the way your business communicates.

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Increase your accessibility

A queue gives the caller the idea that it will be his turn soon. You do not lose callers, but warm them up for the conversation in this way. This is how you improve the accessibility of your organization!

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Never miss a call again

A missed call is a missed opportunity for an appointment, a quote, a contract or a sale. Catch callers to serve them a little later or offer the possibility to leave a message so you can call them back at a time that suits you.

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Customer friendly and professional

Taking the trouble to call and then hearing a busy signal is a turn-off. The queue makes your organization appear professional and customer-friendly!

See how it works

Watch a quick demo to learn how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

Activate your queue today

For a fixed monthly fee, you have many functions at Callfactory. The queue is just one of them, but it is a very powerful one. If it happens that all your employees are busy, you really cannot do without this functionality.

Call filter

Are there callers you’d rather not reach your business number? With the call filter feature, you can easily block unwanted calls and control who gets through.

Call forwarding

Your phone number is a virtual number, meaning every incoming call can be forwarded to any device - whether a landline or mobile.

Call insights

Want to reach more callers and improve service? Call statistics help you track performance and ensure you’re meeting your goals. After all, measuring is knowing.

If you have a sound file with music or an advertisement message, we can play it when callers are on hold. This way you create peace for the caller or you advertise your company in a fun way.

You can set how long people can wait in the queue before they receive a notification.