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Want to reach more callers and improve service? Call statistics help you track performance and ensure you’re meeting your goals. After all, measuring is knowing.
A business number helps you stay reachable and serve more callers. But are you meeting your goals? With call insights, you get clear performance data:
- See who called, when and how long
- View top callers and overall call performance
- Identify peak times to optimize staffing
Benefits call insights
See how our smart tools helps your team work more efficiently, save valuable time, and elevate the way your business communicates.
Streamline your service
See which devices and branches receive the most calls. Use this information to optimize your selection menu and improve efficiency.
Find out who calls you often
Measure the effectiveness of marketing campaigns and see which ads generate the most call traffic.
Offline analysis
For deeper insights, download your call statistics in Excel or XML format. Apply your own calculations and filters for customized analysis.
See how it works
Watch a quick demo to learn how setup, team usage, and key features keep your business reachable - anytime, from anywhere.
Call insights
The extensive statistics are worth their weight in gold in themselves; they form the foundation for important decisions that allow you to continuously improve your telephone service. Combined with the other features included with your business phone number, you can build a powerful and professional telephony system.
Statistics by email
You don’t need to log in every time to view your statistics. One of the many options available is to receive periodic email reports. Daily, weekly or monthly - you choose how often you want to receive the most important insights.
Call recording
With call recording enabled, Callfactory securely stores audio recordings of your calls. By combining these recordings with your statistics, you can immediately see why a conversation took longer than usual or why a specific customer contacted you frequently.
API integration
Want to use our extensive statistics within your own software environment? No problem. With our statistics API, you can easily integrate all data into your own systems or applications. This enables countless extensions and advanced analyses.
Call statistics
As a Callfactory customer, you can log in at any time to see how your number is performing. Not yet using a Callfactory business number? Have a look at the great numbers currently available!
Learn more about other features
Discover more features designed to enhance your business communications.
Call filter
Are there callers you’d rather not reach your business number? With the call filter feature, you can easily block unwanted calls and control who gets through.
Call forwarding
Your phone number is a virtual number, meaning every incoming call can be forwarded to any device - whether a landline or mobile.
Call queue system
Sometimes call volume exceeds your team’s capacity. With the queue system, you can handle peaks efficiently and ensure no caller is left waiting.
Call insights FAQ
Find clear answers about call insights and how it works for your business.
Extensive call statistics are included in your subscription. We believe every customer should have clear insights into call volumes, call duration, and which employees receive which calls.
Yes. All branches are connected to the call statistics system. You can see exactly how many calls each branch receives. This information is especially valuable for marketing and operational planning.
If you use a separate phone number for each media channel, our call statistics show exactly which channel brings in the most callers. You can also see whether someone is calling from a mobile or landline, which can help with your media strategy.
