Denmark
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AustriaChange call destinations
Your business phone number is virtual, so incoming calls can reach any device you choose: a mobile phone, a landline, a VoIP device, or all three at once. When your situation changes, you adjust the destination, whether you’re moving to a different office, working from home, or transferring calls to a colleague. Just a few clicks in the dashboard and the new routing is live immediately.
You add as many extensions as you need, so there’s no limit to how many devices can receive calls on the same number and no restriction on where those devices are located. A colleague in Miami, another in Los Angeles, and a third working from home all connect on the same business number.
- Route to mobile, landline, or VoIP
- Change destinations anytime from dashboard
- Unlimited extensions per number
- Route calls to devices in any country
Benefits of changing destinations
See how you flexibly route calls and your business number grows with you, no matter where you work.
Always available
You change where calls go as your day progresses, like at the office in the morning and on the road in the afternoon, so your business number follows you without the caller noticing.
Flexible and instantly active
You update destinations from the dashboard or through our fantastic support team, with changes taking effect immediately without waiting or downtime.
No device restrictions
Route to any device anywhere in the world, including mobile, landline, VoIP, home phone, or hotel phone, because anything with a number can receive your business calls.
How changing destinations works
Every CallFactory number has one or more extensions, which are the phone numbers (mobile, landline, VoIP) that ring when someone calls your business number. You set them up when you activate your number and adjust them anytime after that.
Log into the dashboard, update the extension, and the change goes live within seconds. Prefer another way? Call or email our fantastic support team. There’s no limit to how often you change destinations, so some customers update their routing daily based on who’s working.
Multiple extensions on one number
You’re not limited to one destination per number because you add an extension for each colleague, device, or location. When a call comes in, the system follows the order you’ve set, with the office phone ringing first, then the mobile, then a colleague, until someone answers.
This is how small teams stay reachable without expensive hardware. A team of three people, for example, can each have their mobile as an extension on the same business number, and when an incoming call arrives, all three phones ring simultaneously or in sequence, depending on how you configure it in the dashboard.
Route calls internationally
Extensions aren’t limited to the US because you can add a phone number in any country as a destination. A US phone number can route to a mobile in Mexico, a landline in Canada, or a VoIP device in the UK, and all at once if needed.
This makes it easy to set up a distributed team. Your customers call one central number and the call reaches whoever is available, regardless of where they are. Combine it with a whisper tone, and each team member knows which number the caller dialed before they answer.
Combine with other features
Changing destinations works best combined with other CallFactory features. Turn on calendar-based routing so destinations automatically adjust with your office hours. Add a call queue so callers wait properly when all extensions are busy. Use a selection menu so callers first choose which department they need before the call is routed.
If you need routing beyond what the dashboard offers, use our API to let your own software programmatically update destinations, for example based on your internal scheduling tool or staff calendar.
Free with every number
Changing destinations and adding extensions are free with every CallFactory number.
This feature is included free with every US phone number or international phone number.
Learn more about other features
Discover more features designed to enhance your business communications.
API integrations
Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.
Calendar-based call routing
Automatically route calls based on your schedule. Office hours, rotating shifts, holidays, and on-call rosters — calls always reach the right person at the right time.
Call filter
Block unwanted callers, allow only authorized numbers, or reroute specific callers to different destinations. The call filter keeps your business lines open for the calls that matter.
Change destination FAQ
Get clear answers about changing destinations and how it works for your business.
An extension is a phone number (mobile, landline, or VoIP) set as a destination on your CallFactory number, so incoming calls get routed to your extensions. You can add as many extensions as you need.
You log into the dashboard and update the extension, or you contact support by phone or email, with changes taking effect immediately.
There’s no limit. You add one extension per colleague, multiple extensions for the same person on different devices, or any combination that fits your business.
Yes. You add a phone number in any country as an extension, which lets you build a distributed team where everyone is reachable on one central business number regardless of location.
Yes. You configure extensions so they ring at the same time or in a specific order, like the office phone first, then the mobile after five seconds, then a colleague after another five seconds.
As often as you want because there’s no limit on the number of changes. Some customers update their routing daily based on who’s working.
No. Changing destinations and adding extensions are free with every CallFactory number.
Yes. You combine this feature with calendar-based routing so destinations automatically adjust with your office hours, or you use our API so your own software can programmatically update destinations.
