🚀 Boost productivity

Powerful features included

Simplify communication with advanced call features designed for businesses. From call forwarding to voicemail, get everything you need to manage calls efficiently and keep your team connected.

API integrations

Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.

Calendar-based call routing

Automatically route calls based on your schedule. Office hours, rotating shifts, holidays, and on-call rosters — calls always reach the right person at the right time.

Call filter

Block unwanted callers, allow only authorised numbers, or reroute specific callers to different destinations. The call filter keeps your business lines open for the calls that matter.

Call forwarding

Forward incoming calls to any landline, mobile, or team. Set rules based on time and availability — manage everything from your dashboard.

Call insights

Track call performance with clear data. See who called, when, how long, and where calls were routed — all from your dashboard.

Call notes

Capture every insight from every call. Add notes directly in your dashboard to keep follow-ups, customer requests, and action points in one place.

Call queue system

Every business has peak moments. The queue system catches callers before they hang up, keeps them informed with hold music or messages, and connects them to the next available team member …

Call recording

Automatically record incoming business calls. Listen back via the dashboard, download recordings, and use them for training, quality monitoring, and compliance.

Central business number

One phone number for all your locations. CallFactory routes callers to the nearest branch automatically — by area code, postcode, or phone menu.

Change final destinations

Forward calls to any phone — mobile, landline, or VoIP. Change destinations anytime through the dashboard, add as many extensions as you need, and route calls to colleagues anywhere in the world.

Custom solutions

Our flexible IVR platform allows us to build powerful, custom solutions tailored to your business operations.

Custom telephony

Incident hotlines, automated order lines, SMS confirmations, self-service systems — if you can describe it, we can build it on our IVR platform.

Dedicated IVR servers

Your own IVR server with full control. Build custom call applications, connect AI platforms, and scale from 4 to 200+ channels. The natural upgrade from our private API when you need more.

DenyList routing

Maintain a list of blocked phone numbers that are automatically prevented from reaching your team. Request a block and it takes effect instantly — temporarily or permanently.

File-based routing

Upload a CSV, TXT, or JSON file to update call routing in bulk. Change hundreds of rules at once — PIN codes, allowlists, denylists, area codes, or entire IVR flows.

GitHub routing

Manage call routing from your GitHub repository. Push a routing file, and CallFactory fetches, validates, and applies the changes automatically — with full version history and instant rollback.

International telephony

Get local phone numbers in other countries and route calls across borders. CallFactory is a registered telecom operator in 14 countries — reliable international telephony without complexity.

IVR toolkit

Build custom call flows with structured actions. Play audio, collect input, stream to AI, dial, transfer, and record — all developer-friendly and AI-ready.

Peak traffic management

Handle sudden call spikes from campaigns, media exposure, or seasonal peaks. Our cloud-based platform absorbs the volume so no caller hears a busy tone.

Phone menu (IVR)

Help callers reach the right person immediately. With a simple menu, you route every call to the right employee or department.

PIN code routing

Route calls based on a PIN code. Each PIN leads to a different destination — ideal for VIP clients, internal lines, restricted services, and multi-tenant setups.

Smart voicemail system

When no one picks up, callers leave a voicemail that arrives in your inbox as an audio file. Custom greetings, multiple recipients, and no extra software needed.

Star a call

Star a call helps you focus on the conversations that truly matter. With one click, important calls stand out.

Statistics by email

Receive daily, weekly, or monthly call reports directly in your inbox. See call volume, duration, peak times, and missed calls — without logging in to anything.

Text to speech assistant

Type your message, choose a voice and language, and it is ready in seconds. Professional voice messages for greetings, voicemail, queues, and menus — no recording equipment needed.

VIP whitelist

Restrict your business line to approved callers only. Only numbers on your whitelist get through — everyone else is blocked or sent to voicemail.

Voicebot

AI-powered voice assistants built on our IVR platform. Automate incoming calls with natural conversation, data lookups, and smart routing.

Webhook call routing

Route calls dynamically using your own webhook. When a call comes in, CallFactory asks your server where to send it — full control in real time.

Welcome message

Greet every caller with a professional message before the call is connected. Record your own, use a voice actor, or generate one instantly with text-to-speech.

Whisper tone

A short audio message tells you which number was called before you answer — whether it is a business call to your mobile, a specific webshop, or an international number.

Yes, our system fully supports international calling. You can receive calls from clients worldwide and make outbound calls to any destination using your business number. No special setup is required - just choose the international destinations you need, and we’ll make sure your connection is smooth and reliable.

Our phone menu (also known as IVR) guides callers to the right team using a voice menu. It can route based on language, time zone, country, or caller type - fully automatic and fast.

If call volume spikes, our call queue system handles the load. Incoming calls are placed in a queue with a waiting message until someone becomes available. You’ll never miss a lead due to high traffic, and you can monitor live queue activity in your dashboard.

Your virtual number acts as a smart entry point. When someone calls your number, our system automatically forwards it to the destination you’ve set - this could be a mobile, landline, or VoIP device. You can update these destinations anytime in your dashboard.

Yes, our Call Filter lets you control who can reach your business number. You can block specific numbers or restrict access so only approved contacts can call. This is useful for avoiding spam or prioritizing known clients and partners.

Absolutely. Using webhook call routing, you can set up custom routing logic linked to your own platform or CRM. Incoming calls can be routed based on real-time data like customer status, location, or support tier - fully automated and integrated.

Yes, we offer tailored telephony solutions through our Custom Telephony service. Whether you need a unique routing rule, integration with your tools, or something not covered by default features - just tell us what you need, and we’ll build it for you.