Emergency lines are used to collect and disseminate information about emergencies. By making smart use of the intelligence of an Interactive Voice Response (IVR) system, these services can be highly streamlined, relieving staff and improving service delivery.

Reporting Emergencies

Depending on the relationship of your organization with the caller, callers can identify themselves with special codes or indicate their location using their postal code or area code.

They are then given the option to report a new emergency by leaving a message.

This recording is sent to you via email, and we can optionally send SMS notifications to indicate that a new emergency has been reported.

Listening to Emergency Information

During emergencies, telephone staff are often overwhelmed with callers asking the same questions. “Is this emergency known?”, “Is anything being done about it?”, and “When do you expect it to be resolved?” are the most common.

With the help of a well-designed menu and a few recorded messages, you can provide this information to your callers while keeping your telephone staff available for other cases.

If you have a list of phone numbers of all customers who need to be informed about an emergency, we can also have our voice computer call your customers and play a pre-recorded message. This way, you can personally inform large numbers of customers in an automated manner.

Learn More

Would you like to know more about setting up an emergency line or the possibilities of transferring your existing line to CallFactory? Feel free to contact us. You can email us at support@callfactory.com or reach us by phone on weekdays from 8:30 AM to 5:30 PM.