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Telecom news from Europe

Read the latest stories, use cases and updates to make optimal use of your business number.

WhatsApp introduces usernames: what changes for your business?

WhatsApp now lets users choose a username instead of a phone number. We outline exactly what's changing, what it means for your business's customer contact via WhatsApp Business, and why a fixed business number still holds value alongside it.

CallFactory / Jul 14, 2026 / 4 min read

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