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Systems
Desk phone
Connect calls via hardware
Soft phone
Handle calls on your computer
Web interface
Manage calls from any browser
Team dashboard
Monitor team performance
Fixed on mobile
Business number on mobile
Build your ideal phone system
Design a flexible cloud phone system that works across devices. Combine desk, mobile, and web in one platform.
Call Routing & Distribution
Call forwarding
Forward calls to any device
Selection menu (IVR)
Route callers via voice menu
Call queue system
Manage waiting callers efficiently
Calendar-based routing
Route calls by availability
Peak traffic management
Handle high call volumes
Caller Experience & Control
Welcome message
Greet callers professionally
Call filter
Block unwanted incoming calls
PIN code routing
Restrict access with PIN
Whisper tone
Play details before answering
Voicebot
Auto structured call conversations
Management & Analytics
Call recording
Record calls for quality control
Call insights & Statistics
Track performance with analytics
Call notes
Add notes to conversations
Star a call
Mark important calls instantly
Statistics by email
Receive reports directly by email
Developer Tools & Custom
API Integrations & Webhooks
Connect systems via API
GitHub & File-based routing
Update routing via GitHub and files
IVR toolkit
Build advanced custom call flows
Dedicated IVR servers
Private solutions for full control
Custom telephony solutions
Solutions for complex needs
Company
About CallFactory
Learn more about us
Success stories
See how others use our numbers
Trust & compliance center
Security and compliance details
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Latest news and insights
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Help center
Get help and support
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Get in touch with our team
Resources
Solutions
Tailored for your business
Tools
Handy extras for business
Talk to our specialists
Get expert advice on numbers, systems, integrations, and telecom compliance for your business.
Netherlands
Belgium
Denmark
Germany
France
United States
Austria
UK
Spain
Italy
Determine agent on-call status
Block unwanted calls
Change destination
Redirect calls easily
International telephony
Connect worldwide seamlessly
Guide callers with options
Call insights
Track call performance
Text to speech assistant
Convert text to spoken messages
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Austria