Netherlands
Belgium
Denmark
Germany
France
United States
Austria
UK
Spain
ItalyWith a leak, the job goes to whoever answers.
Someone calls at 9:15 in the evening: there is water in the hallway. Right now they get your voicemail and call the next plumber in the search results. The plumbing line picks up, asks what is wrong and where, puts an emergency through to whoever is on call, and records the address, the problem and a preferred time slot for everything else.
Built on our own platform · day and night · on your line in two business days
Someone with water on the floor calls. They don't fill out a form.
An emergency job almost always starts with a phone call, often while you are under a sink yourself, and often to two or three plumbers in a row. Whoever answers first gets the job. Three things decide whether that is you.
They keep calling until someone answers
Someone with a leak does not leave a voicemail. They call the next plumber in the search results, and that one does pick up.
It happens when your hands are full
Under a sink, on a roof, in the van between two jobs, or in the evening just after you get home.
Exactly the moments your phone now goes to voicemail.
Not every call is an emergency
A dripping faucet can wait until Thursday, a burst pipe cannot. Treat every call with the same urgency and you drive out for a drip and miss the job that really is in a hurry.
The honest part: the line does not agree on a price for the job and does not diagnose over the phone. It makes sure you know what is going on before you call back or get in the van.
At 9:15 p.m. there is water in the hallway
This is the call an emergency job hangs on, and the moment most plumbers do not pick up. The same evening, twice.
Without a plumbing line
- The caller hears
- your voicemail
- Whoever is on call
- hears about it on Monday
- Their second call
- to the next plumber
- A dripping faucet
- the same rush as a leak
- You know on Monday morning
- a number, no address
- Recorded
- nothing
With a plumbing line
- The caller hears
- a voice, within three seconds
- Whoever is on call
- gets the call right away
- Their second call
- no longer needed
- A dripping faucet
- noted for a quiet time slot
- You know on Monday morning
- address, problem and urgency
- Recorded
- every call
Hear Sander before you decide anything
A voicebot is the one thing we sell that you can judge without talking to us. Call the line and try to trip him up, because that is exactly what you want to find out before you buy anything.
- Blocked drain “My drain is blocked, can you come out tomorrow?”
- Service area “Do you also cover the M20 postcode area?”
- Urgency “My boiler keeps cutting out, ideally someone comes out this week.”
- Canceling “I would like to cancel my appointment for tomorrow.”
What you hear is a built example on a UK number, which you call at your international rate. The company does not exist, the service areas and appointments are made up, and nobody will come out. What is real: the voice, the understanding, the speed, and the way he asks follow-up questions. That is what to listen for.
You describe it the way you would explain it to a new colleague
“If there is water on the floor or someone has no heat, put them through to whoever is on call. If it can wait, take the address, the problem and a time slot, and say we will call before ten tomorrow to confirm.”
You describe the outcome
In plain English. Your service area, what counts as an emergency for you and what does not, your rates, and who may be disturbed in the evening and on weekends.
We build, you listen
We map out the call flow and set down, step by step, what the line does and does not say. You get a number to call yourself before anything goes on your own line.
It runs, day and night
The line becomes a destination in your routing, next to your phones. From then on you change the wording yourself; we keep the flow up to date.
Where the line is drawn: the line routes, qualifies and records. It does not agree on a price for the job, does not diagnose over the phone and does not promise an arrival time you have not released. That stays with the plumber.
Six things the line does for plumbers today
All automated, all with a person behind it. More is possible, such as a text to confirm, a second language or updates in your job management software.
Emergencies apart from routine work
A burst pipe goes straight to whoever is on call, a dripping faucet gets a time slot. The line keeps asking until it is clear which of the two it is.
Evening and weekend line
Outside business hours the same intake. An emergency goes to the technician on call, everything else hears a specific callback window instead of a beep.
Service area by postal code
The line asks for the postal code and checks whether the address is in your area. If it is not, it says so honestly instead of booking a visit you cannot keep.
Job details up front
What is wrong, where in the house, since when, and whether the caller owns or rents. You drive off with the right parts in the van.
Rescheduling
A caller who cannot be home calls the line instead of you. It finds the appointment and confirms the right one before changing or canceling anything.
Keeping the callback promise
The time window the line says out loud goes on the follow-up list. If it is missed, you get an alert.
Not every call belongs with a bot
The lines that pay for themselves share a shape, and so do the ones that disappoint.
Build it
Automate the call that starts the same way every time. “My drain is blocked.” “Can you come tomorrow?” “I need to move my appointment.”
There is no craft in those calls. They are details that need to reach the right person, and right now they often don’t.
Leave it alone
The call that needs judgment. A leak with panic in the caller’s voice, a customer asking whether to shut off the water at the main, a complaint about a job that did not go well.
That needs a person, and the line should have a short route there, not an attempt to sort it out itself.
What plumbers want to know first
Often, yes, and that is intended. Sander does not pretend to be a colleague. He sounds natural and does not interrupt, but he does not pose as someone who is not there. That falls apart sooner or later, and then you have lost trust instead of a call.
Yes. When the line hears that there is water on the floor or that someone has no heat, it puts the call through to the technician you choose for that. If nobody is available, it records the address, the problem and the number and says when someone will call back.
The demo runs on made-up jobs and service areas; your own line works with your area and your schedule. There is no list of systems we do and do not support. Your job management software, your calendar or whatever else you use: we build the connection to fit. What is possible depends on what your system offers on the other side, and we find that out before we start.
Processing and storage take place within the EU, under a data processing agreement. We do not use call content to train models, and that is set down in the contract. Recordings are kept for thirty days at most.
Then it says so, and records the name, number and question instead of making something up. A line that guesses to seem helpful costs you more than a line that passes the call on.
That depends on what the line has to do and how many calls go through it. You get a price in the first conversation, before anything is built.
No. Pennine Flow is a built example with made-up company data, appointments, pricing and service details. What you hear is exactly what your own line does.
Yes. The demo is built around natural English conversations, including spoken time windows, prices and phone number confirmation.
The demo uses made-up data, but the same workflow can be connected to your real availability, calendars or internal systems.
Yes. The assistant recognizes urgent reports and prioritizes the earliest available time based on your rules.
The assistant flags the address, explains that extra costs or longer waiting times may apply, and asks for confirmation before continuing.
Yes. The same structure can be adapted for real estate agencies, auto repair shops, dental practices, repair services and other appointment-based businesses.
